Alpaca Sunrise Farm

A NOTE ABOUT COLOR, NATURAL FIBERS & YARNS

• We make every effort to accurately represent the colors and images of our products, but colors may vary slightly from what appears on your screen due to monitor settings, lighting, and photography. The natural characteristics of alpaca fiber and other natural fibers, as well as variations in dyes, may also result in subtle differences in color and texture.
• Because our yarns are made from natural, farm-raised alpaca fiber, you may occasionally find a small fleck of hay or other natural pasture material in the yarn. These minor natural remnants are a normal part of working with farm-raised fiber.
• Yarn yardage, weight, and wraps per inch (WPI) are approximate. Because our yarns are handspun and/or made from natural fibers, these measurements may vary slightly. WPI is provided as a general indication of yarn thickness and may vary depending on how the yarn is wrapped and measured.
• These natural variations are part of what makes each product unique.

COUPON CODE

• Use your coupon code at checkout to receive your discount. 
• Only one coupon code may be used per order.
• Discounts apply to qualifying merchandise totals before applicable taxes.

ORDER PROCESSING

• Orders are generally processed and shipped within 3 business days. Orders are shipped Monday through Friday, excluding holidays.

SHIPPING

• Free shipping is included on all orders shipped within the Continental United States.  
• We currently ship within the Continental United States only. We do not ship internationally.
• We ship orders through USPS.
• We offer standard shipping only and are unable to offer expedited shipping.
• Please carefully check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error in your shipping address after placing your order, please contact us as soon as possible. If the order has not yet shipped, we will do our best to correct the address.
• If an order is returned to us because of an incorrect or incomplete address, you will be responsible for the postage to reship the order.
• We carefully package each order so your purchase can make its journey from our farm to you safely.

RETURNS

• We want you to be happy with your purchase.
• If you are not satisfied with an item, please contact us within 7 days of delivery before returning it.
• Items must be unused and in their original condition. Please contact us before sending a return so we can provide return instructions.
• Because of the nature of some products, used or altered yarn, fiber, and other items may not be eligible for return.
• Return shipping is the responsibility of the customer.
• Once we receive and inspect the returned item, we will issue any approved refund to the original payment method. Please allow additional time for the refund to appear, depending on your payment provider.

DELIVERY & LOST PACKAGES

• Once a package has been accepted by the shipping carrier, delivery is handled by the carrier.
• If your package is delayed, lost, damaged, or marked as delivered but cannot be located, please contact us and we will do our best to help resolve the issue.
• If your package arrives damaged, please take a picture of the damaged package, retain the packaging and contact us promptly.

QUESTIONS? Email: AlpacaSunrise@aim.com

Thank you for supporting our small family farm!